Dear customers,
We’re excited to share the updates we’ve implemented within our Warranty application process and to provide submission guidelines. To ensure efficiency and user-friendliness, you can now upload more images of your installation at once, and chat with our team post-submission if you have any queries. The applications should be submitted as previously through the Warranty forms on our website.
Please remember that it is mandatory to apply for a SWIP warranty for each installation before applying for a Qualitymark Protection 25-year Insurance Backed Guarantee (IBG).
You will need your operative installer number, which will be sent to you via email once your first installation is authorised by our technical support team.
To help us evaluate and process your application quickly, please follow the guidelines below:
- Pre, Mid and Post-install pictures will need to be attached to the warranty application via the forms on the website.
- The images must demonstrate the evidence of the system being used.
- Upload as many photos as you can (up to 30). We recommend uploading a maximum of 30 detailed photos covering all stages of the installation, with a focus on the mid-install. This helps us address any issues promptly.
Please note that the more detailed and high-quality images you provide, the quicker our Quality and Compliance team can evaluate your installation, resolve any potential issues, and process your application.
If you need any support with your installation, you can contact our Technical Support while on the job, and the team can run through any questions you have via a WhatsApp video call.
Please make sure and check that all details are correct when completing the application form as any amendments that need rectifying will incur a charge of £10.00.
If you have any questions after submitting your application, simply use the chat link in your confirmation email. We’ll respond within 48 hours.
Step-by-step Image Submission Guidelines
Internal Wall Insulation
Must show full elevation view of completed SWIP Stud installation.
Must show full elevation view of insulated wall completed in all available areas.
Must show full elevation view of completed membrane installation, taped and sealed at every joint and at all peripheral edges.
Completed plasterboard including detailing around window reveals/window sills.
Room In Roof Insulation
Image showing sloping sections with 62.5mm board installed.
Mid-install image showing thickness of insulation using a tape measure 62mm board below.
Mid-install image showing a wide view of measures including alternative measures used i.e. IWI system on gable end in the RIR area.
Mid-install image showing alternative measures used, i.e. Residual loft using 95mm batt & green netting along with loft roll, which must show a minimum of 270mm.
Mid-install image showing alternative measured used, i.e. Residual loft 62.5mm insulation board to overboard the residual area with loft roll, which must show a minimum of 270mm.
Underfloor Insulation
Must show full elevation view of completed SWIP Stud installation.
Wrapping of underside of joists with 50mm Omni-Fit insulation and netting secured beneath.
Underside view with 150mm Omni-Fit insulation and netting secured beneath.
Completed underfloor insulation between floor joists and standing proud above joist to ensure 100% fill of void space.
If you’d like to contact our warranties team, or have a general enquiry, please find our details below.
Phone: 0121 384 1029
Warranties: warranties@swipiwi.co.uk
General Enquiries: enquiries@swipiwi.co.uk
SWIP LTD – More than a materials supplier!
